As SMARTTRADEAI, we have a fair process to address potential complaints. Our Compliance Department promptly handles your concerns.
To make a formal complaint to the company, kindly fill in and submit the provided online form. Please be aware that the Company strictly accepts complaints solely through this method and reserves the right not to consider those submitted through other channels. Use the following link to access the form.
We will promptly notify you that your complaint has been received within five days and provide you with a unique reference number for your complaint. You must use this reference number in all your future communications with the Company and the Financial Services Authority regarding your complaint.
Upon receiving your complaint, we'll investigate promptly and aim to provide a resolution within 30 days. We'll keep you informed throughout and may contact you for additional details. If we need more time, we'll send a holding response explaining the delay and when you can expect an update.
Smart Trade AI is operated by Signix Limited and regulated by Mwali International Services Authority (M.I.S.A.) FSP License Number 113788.
Address: Bonovo Road – Fomboni, Island of Mohéli – Comoros Union
Risk warning: Contracts for Difference (CFDs’) are a complex financial product, with speculative character, the trading of which involves significant risks of loss of capital. Trading CFDs, which are a marginal product, may result in the loss of your entire balance. Remember that leverage in CFDs can work both to your advantage and disadvantage. CFDs traders do not own or have any rights to the underlying assets. Trading CFDs is not appropriate for all investors. Past performance does not constitute a reliable indicator of future results. Future forecasts do not constitute a reliable indicator of future performance. Before deciding to trade, you should carefully consider your investment objectives, level of experience and risk tolerance. You should not deposit more than you are prepared to lose. Please ensure you fully understand the risk associated with the product envisaged and seek independent advice, if necessary.
Regional Restrictions: Signix Limited does not offer services within the USA, Canada, Australia, Iran, North Korea, Myanmar, Israel and certain EU member states. The Company reserves the right, at its discretion, to decline registration from other regions, such as FATF high-risk jurisdictions or countries that are subject to sanctions.
Nationality Restrictions: Signix Limited does not offer services to residents of Turkey.
Marketing Communication: Signix Limited does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of any financial product. Signix Limited is not a financial adviser.
The information on this website may only be copied with the express written permission of Smart Trade AI
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